New User Community Guide

Who: newly acquired paying customers in their first 30-60 days with Bilty

Potential Community-Led Plays:

• Best Practices Forum (Zendesk)
• Office Hours (60 minute AMA via Zoom)
• AMAs (async or live Zoom sessions)
• Webinars and Recorded content

Where it Lives: a page or dedicated forum in ZenDesk?

How We’ll Measure Results: 

• product activation rate of new customers vs. customers who don’t participate (or earlier cohorts of customers)
• community “handraisers” (for quotes, case studies, future community engagements)